FAQs
HOW TO PLACE AN ORDER
• Click on the item you’re interested in, Add to cart all the items you want to purchase, Proceed to check-out, and Payment procedures.
• Registration after payment as we need your full details to ensure that we deliver the items to you and make sure your purchases are recorded in the Customer Service system.
WHAT ARE THE AVAILABLE PAYMENT OPTIONS?
HAT shoulders the 3.5% card processing per transaction.(we will advise otherwise)
HAT shoulders online bank transfer of Bancnet ATM cards of Php 20.00 (we will advise otherwise).
HAT shoulders the 2.5% processing fee for every E-wallet transaction (we will advise otherwise).
DO I STILL GET A WARRANTY IF I BUY HERE OR IF I BUY A SALE/GRADED PRODUCT?
Yes, being the accredited online dealer of Beko Pilipinas Corporation, you still get the warranty that goes with your brand new appliance purchases, 6 months on End-of-Line/Phased-out Products and 3 months warranty on Graded Items are perfectly working appliances – just with some aesthetic dents/ scratches. Be assured that Appliances on sale are of good functional quality.
CAN I PICK UP THE ITEM I BOUGHT?
Delivery for now will be scheduled and handled by us. Pick up ot your paid item from the warehouse will be scheduled after documentation..
HOW CAN I ASK FOR DELIVERY?
HOUSEHOLD APPLIANCES TRADING shall send you a copy of the Sales Invoice to confirm receipt of your payment. Delivery instructions should be indicated upon filling up Customer Information Sheet at the HAT website.
HOUSEHOLD APPLIANCES TRADING will schedule delivery to your indicated destination. Delivery Fee is shouldered by the Customer. Shipping charges may differ depending on the product and shipping address of the customer. (Please refer to the Delivery Charges of your location.
WHAT IF I FIND OUT THAT THE PRODUCT I BOUGHT WAS DEFECTIVE?
You may call BEKO customer service hotline at 09163621283 for your concern within 7 days from receipt of product. BEKO Service Team will try to resolve the issue or verify your defective claim. (Note that some sale products sold in HOUSEHOLD APPLIANCES TRADING online store, while fully functional, and unused, may have some dents and slight aesthetic defects. They are disclosed on the item description and photos that indicate defects. These are not part of defects,)
The Product is intended to be used strictly in accordance with the manufacturer's latest published instructions on the Product itself. It is your responsibility to ensure that you use the Product strictly in accordance with those instructions.
WHAT IF I FIND OUT THAT THE PRODUCT I BOUGHT WAS DEFECTIVE?
In order to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information regarding the Product, including:
a) You will specify with reasonable detail the way in which it is alleged that the Product is
damaged or defective.
b) You will provide us with the Sales Invoice Scanned Copy. and Product Serial No. and
such other information as we reasonably require.
c) Beko Service Center will provide HAT and Customer with the confirmation that the
product is defective.
a. Considered permitted returns are the following:
i. Receive a product that is fundamentally different in nature from the Product specified by the Customer.
ii. Receive a faulty or damaged Product or not working.
iii. Receive a product that is not as advertised on the platform; Wrong item is delivered;
b. If you wish to return or replace a Product due to any of above-stated permitted reasons for return, you must notify us within 7 days after delivery. Risk of loss or damage to the goods will be assumed by HOUSEHOLD APPLIANCES TRADING until the item has been received by Buyer or its representative. HAT will be following the Returns Policy of Beko Pilipinas Corporation. Change of mind policy does not apply to opened and used products.
c. As an alternative to returning faulty or damaged Products, a Customer may request for a repair or replacement of such Products. Such request shall be irrevocable upon notification of the request to HOUSEHOLD APPLIANCES TRADING and the Customer may not later elect for a return. Upon repair or replacement being made, the Customer shall have no further claim against HOUSEHOLD APPLIANCES TRADING.
HOW DO I GET A REFUND?
a. Refund can be processed in case of return or cancellation using the official return email provided by HOUSEHOLD APPLIANCES TRADING.
b. Refund will be released through bank to bank transfer pay to the client’s name. Details for refund releasing must be provided by customer.
REFUND POLICY
Any request for refund for justifiable reasons will be subject for approval from the management of HAT, as recommended and confirmed by BPC Customer Service. (HAT will follow refund policy of BPC.)
Customer Service to prepare BPC Refund Approval Form before HAT can refund.
- Household Appliances Trading Refund Policy:
- Within 7 days, customer is eligible to claim for replacement/return with valid service report approved by the management.
- Customer Unit – beyond 7 days
Conditions:
- Refund is only applicable for good units.
- Unit is being reported after the 7 days from delivery
- Unit is exhibiting malfunctions on its performance, unusual noise, low performance, etc and still be considered unrepairable provided that the customer service has tried to fix the malfunction/s thrice (3x).
- Reported problem is not cosmetic in nature if it has cosmetic issues like scratch or dent it should be reported within seven (7) days and this will be subject for replacement instead of refund.
Process Details:
If the manufacturer (Beko Pilipinas Corporation) fails to provide adequate repairs for reason such as;
- No spare parts available
- Multiple repairs have been conducted
- Beyond economical repair costs
A replacement will be offered in the event that Beko Pilipinas cannot support the adequate functions of the unit.
In case it is determined that a replacement cannot and will not suffice the requirements of the customer, a refund may be elected. The unit cost shall be determined by the Beko Pilipinas Team once all pertinent documentations have been met and subsequently offered to the customer. The amount shall be discussed with the customer and will also be calculated based on the sale value of the unit less the depreciated value.
CAN I CANCEL MY ORDER?
If you wish to cancel your order please contact us at admin@hat.com.ph . Cancellation fee will apply. Please note however that once an order has been dispatched for delivery, it may not be cancelled.
HOW DO I CONTACT YOUR CUSTOMER CARE?
You may reach our Customer Care.